Scope of Services:
Facilities & Hardware Operations Rack/stack of servers, storage, network gear; cabling and label hygiene. IMACD (Install/Move/Add/Change/Decommission) activities. RMA handling and vendor coordination; spares logistics. Environmental checks (power, cooling, space), visual inspections, and DCIM updates. Run Operations & Hands and Eyes Power cycle, console access, media swaps, escorting vendors. Onsite support for change windows; emergency response support. Connecting and removal of cables Physical audits (asset inventory, cage/rack reconciliation). Process & Documentation Maintain SOPs, update runbooks and topology/port maps at the DC. Incident, change, and problem records per Client's ITSM process