Datacenter operation Lead

Company

Q1 Technologies, Inc

Location

Framingham, Massachusetts, United States

Type

Full-time

             Job Title: Datacenter operation Lead

Duration- Fulltime Permanent

Location: Framingham, MA (Onsite from Day1)

Job Description:

1. Operational Ownership (BAU)

Own end to end infrastructure operations across assigned towers or environments.

Ensure availability, performance, and stability of infrastructure services.

Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.

Monitor service health dashboards and proactively address risks.

2. Incident, Problem & Major Incident Management

Act as primary escalation point for critical (P1/P2) incidents.

Lead Major Incident Management (MIM) calls and coordination.

Ensure timely root cause analysis (RCA) and preventive actions.

Drive reduction of repeat inciden...

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Datacenter operation Lead

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