Supports customer analytics by implementing and managing day to day delivery of Customer Analytics including Customer Experience Metrics and Analysis, collaborate with offshore resources in the development of Customer Analytics data systems, data bases and design processes. The incumbent will also be responsible to develop methodology to model relationships between multivariate operational metrics, customer survey data, and customer experience data. Incumbent will perform complex quantitate and qualitative analysis to support customer experience improvement. Make recommendations regarding customer experience analytics.

Major Responsibilities

• Perform quantitative and qualitative analysis using traditional and advanced analytical models, tools and techniques, including trending, correlation, forecasting,

and conduct what-if scenario analysis, for field, sales and corporate leadership.

• Document findings, interpret data findings, draw...