On-site - Quezon 1-3 Yrs Exp Bachelor Full-time

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Job Description

Job title: Quality Analyst

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Joining Bonus of 40K

Key Responsibilities & Qualifications

• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standards.

Qualifications

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & f...