This role is responsible for the day-to-day operational support of the data platform, acting as the first line of response for tickets, alerts, and data-related requests. The position ensures platform stability, resolves issues efficiently, and enables data engineering teams to focus on project delivery and long-term improvements.

Responsibilities

• Triage and resolve data platform tickets and alerts.
• Manage data access requests and platform configuration changes.
• Monitor and fix ETL/ELT pipeline failures and delays.
• Handle data, operator, and system amendments.
• Maintain operational queues and prevent stalled tickets.
• Investigate data quality issues and dashboard discrepancies.
• Maintain and improve runbooks for common tasks and incidents.
• Identify recurring issues and support automation or system improvements.
• Keep ticketing systems updated with accurate status and categorisation...