Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment. Installs, configures, and maintains software on mobile devices.
Works with IT colleagues to assist in coordinating equipment shipments and receivables as we...