Comply to working methods ensuring all SLA and MSA’s are achieved
Perform after-hours support for both the Data Centre technicians and Data Centre coordinators
Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
Compliance
Maintain compliance in accordance to all relative policies and procedures
Meet agreed inter-departmental OLA (Operational Level Agreement)
H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
Critical System Management
Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
Conduct working methods to maintain agreed PUE levels