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The Data Center Operations Technician has overall responsibility to support troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.
Responsibilities - Lead a team of contractors or vendors and support in the daily data centre operations
- Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
- Monitor critical facilities and infrastructure system alerts and perform necessary escalation
- Perform incident management and escalation pertaining to any facilities and system downtime
- Manage and administer the service desk operations
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