Dubai, United Arab Emirates. Permanent. Experienced. Date posted: 08 May 2026.
The Director of Customer Experience (CX) & Service Design will lead the newly established ExperienceLab function within Serco Middle East, driving the strategy and execution of customer experience and service design initiatives aligned with Serco ME strategic objectives. The role is positioned within the management team and is based in Dubai, UAE. The position is responsible for shaping and delivering the ExperienceLab strategy across the Middle East while positioning ExperienceLab as a cross-sector service capability supporting government, aviation, infrastructure, defence, transport, emergency services, justice and migration, and other public service sectors. The Director will oversee solution development, support business development activities, contribute to marketing and brand positioning initiatives, and ensure the effective deployment of people, ...