Cebu City, Philippines | Posted on 09/11/2024

The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.

Primary Responsibilities:

• Respond promptly to email inquiries from users, delivering clear and helpful information.
  
• Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
  
• Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
  
• Manage workflows related to problem investigation, solution implementation, and user education.
  
• Break down current workflows into smaller, more efficient tasks to enhance the service process.
  
• Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.
  
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