The Opportunity
You will be responsible for centralizing and managing the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.
What you'll get to do
Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queriesManage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortagesOversee order and delivery processes, including order validation, release and follow-upCoordinate with logistics teams to manage delivery issues and delaysEnsure efficient transport planning and shipment follow-upHandle customer claims, including analysis and creation of credit/debit notesMonitor and share performance KPIs with clients, identifying opportunities for improvementWe...