Role:

As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers. Specialising in D365 Customer Engagement (CE) and the associated suite of integrated CRM related applications, you will focus on delivering support, solutions and initiatives to a customer base that has a wide and varied range of D365 solutions to engage with.

Responsibilities:

• Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.
• Analyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.
• Identify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.<...