Role Overview

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.

Job Description

Location: Malaysia (Kuala Lumpur)

As a Cybersecurity Support Engineer, you will:

• Provide direct technical support via the phone, chat and web based systems to our customers and partners throughout the APAC Region.
• Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
• Perform collection, analysis and change recommendations of configuration information.
• Perform collection and analysis of customer system information.
• Recommend corrective actions based on analys...