WHERE YOU SIT

As our CX / CRO Manager, you’ll be part of the Customer Experience Team working closely with brilliant people across the business and reporting into the Global Head of CRO and UX. You’ll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

This role plays a pivotal part in driving our consumer-centre strategy. Everything you do will help elevate the DM experience – whether you’re enabling teams, improving processes, influencing decision-making, or crafting moments that matter for our consumers around the globe.

CORE ACCOUNTABILITIES

• Analysing and optimise end-to-end digital customer journeys (entry to post-purchase), identifying conversion and experience improvements aligned to customer and commercial outcomes.
• Leading A/B and multivariate testing with clear hypotheses, success metrics, and robust statistical evaluation.
• Ins...