Job Summary We are seeking an experienced CX Expert (Customer Experience Expert) to lead the design, evaluation, and continuous improvement of the user experience across the Open Data Portal , Developer Portal , and related digital services.

The successful candidate will be responsible for ensuring that all platform components deliver intuitive, accessible, and user-centric experiences that maximize user adoption, engagement, and satisfaction.

The role requires expertise in user experience (UX) design, human-centered design methodologies, usability evaluation, accessibility standards, service design, and digital product optimization in accordance with SOW 4.1–4.8 .

The ideal candidate will collaborate closely with business stakeholders, product owners, developers, UX/UI designers, and platform users to create seamless digital experiences that align with user needs and organizational objectives.

Key Responsibilities Customer Experience St...