Key Tasks & Deliverables

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre‑lodge activities and queries.
• Sending jobs into pre‑lodge.
• Active participation in projects for process improvements.
• Individual performance to meet/exceed expectations as defined in the SLA.
• Work under the direction of Team Leader/s.
• Adapt to DSV GBS MNL culture and perform in line with the values/behaviors defined.
• Be a DSV GBS ambassador.
• Responsible for the delivery of set personal targets, ...