We are seeking a proactive, hands‑on Regional L2 Services Engineer New Markets to be our key technical figure in the country. You will be responsible for ensuring operational excellence and maximizing partner/installer satisfaction, providing advanced technical support for DC and AC charging solutions across the region.

Your core mission is to turn technical urgency into high‑value solutions quickly, acting as the critical bridge between Customer Success Manager and Headquarters Services team.

Responsibilities

• Advanced Technical Support & Troubleshooting
• Your primary responsibilities focus on advanced resolution, field enablement, and operational improvement:
• Serve as the primary regional escalation point for installers, distributors, and CPOs.
• Own diagnosis and resolution of complex hardware, firmware, connectivity, and OCPP‑related issues.
• Perform deep log analysis and remote diagnostics to resolve cases ef...