Customer Technical Services Analyst II

Customer Technical Services (CTS) acts as a single point of contact for Schemes, Participants, business, and internal business partners, analyzing a wide variety of customer inquiries and providing end‑to‑end ownership of issues. CTS provides first and second level technical support as well as drives system processing changes on behalf of Mastercard customers. It takes intelligence gained from servicing customers’ technical needs and provides feedback on business and process improvements to improve the customer experience.

• Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution.
• Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via approved support channels.
• Captur...