Overview

We are PepsiCo Mexico, a leading consumer products company in the country. Our portfolio includes 22 iconic brands such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, and has been part of Mexican homes for over 116 years.

Responsibilities

• Gather and validate customer and equipment information and determine the issue by analyzing symptoms.
• Diagnose and resolve cooler and vendor issues using provided diagnostic tools.
• Research and document service‑related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution.
• Maintain exemplary attendance and punctuality.
• Follow standardized procedures to deliver world‑class customer service and first‑call resolution.

Qualifications

• Fluent in English.
• Bachelor's degree in Business, Control, or Operations.
• Engaging personality that blends well in a fast‑paced, goal‑driven en...