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Customer Support Trainee

Company

Smart Technology Solutions

Location

Jeddah, Makkah Province

Type

Full time

  • Assist in providing excellent customer support through various channels including phone, email, and chat.
  • Handle basic inquiries and troubleshoot simple issues under supervision.
  • Document customer interactions accurately and follow up on outstanding issues.
  • Learn about Smart Technology Solutions products and services to effectively assist customers.
  • Collaborate with team members to escalate more complex issues to higher-level support staff.
  • Participate in training sessions and team meetings to improve customer service skills.

Requirements

  • Currently pursuing or recently graduated with a degree in SMART Products, Business, or related fields.
  • Basic understanding of customer service principles and best practices.
  • Good communication skills, both verbal and written.
  • Friendly, patient, and customer-focused attitude.
  • Ability to learn quickly and work collaboratively in a team...

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