Job Description
As a Customer Support Technician on the After‐Sales Support team, you will make a positive impact by being responsible for:
Remotely connecting with customers to identify root causes and resolving issues
Diagnose failures in the software operating system and in the database
Identify hardware or infrastructure problems
Identify, solve, or elevate setting problems during a troubleshooting
Identify, solve, or elevate software or system problems during a troubleshooting
Interact directly with clients via telephone and email
Maintenance and troubleshooting
Report bugs
Set up and install VPN connections
Qualifications
Qualifications we're looking for.
Experience:
1 - 2 years' experience in a Tier II customer facing technical support position.
Skills:
Knowledge in TCP / IP networks
Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
Any progra...