Apollo.io is the leading go‑to‑market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company is among the fastest growing SaaS companies, raising approximately $250 million to date and valued at $1.6 billion.

As a Customer Support Team Lead , you will drive success for the support team by coaching, developing representatives, ensuring operational excellence, and fostering a culture of feedback and recognition.

Responsibilities

• 2+ years in a leadership role within customer support or a related field.
• Prior experience with SaaS, CRM, and telephony tools is a bonus.
• English (Advanced Level Required).
• Contribute to in‑office leadership presence, supporting employees in a hybrid/in‑office environment while maintaining a strong connection with remote teams.
• Provide consistent coaching and developmental feedback through weekly 1:1 meetings, e...