We are looking for a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal records team, responsible for requesting documents and information, relaying materials, and responding to customer comments and questions in real time.
This is not a traditional support role . The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate must quickly understand these nuances and communicate them clearly, ensuring customers are never asked for the same thing twice and tasks move forward efficiently.