Support Analyst (Mortgage Services)

Who are we

At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.

MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.

Key Responsibilities

Act as the first point of contact for customer support inquiries

Communicate clearly and professionally with customers in a customer-facing role

Troubleshoot, diagnose, and resolve issues within agreed service levels

Log, track, and manage tickets using the ticketing system

Escalate issues to relevant teams when required and fol...