**Customer Support Specialist – Mortgage Servicing**

**Category:** Service Desk / End User Services

**Main location:** United States, Texas, Plano

**Position ID:** J0626-2712

**Employment Type:** Full Time

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**Position Description:**

CGI is seeking a Customer Support Specialist to serve as the second level of support for inbound consumer inquiries, focusing on resolving complex and escalated customer issues. This role is responsible for delivering exceptional customer service through professional, empathetic, and compliant communication while ensuring concerns are resolved efficiently and accurately.

We partner with 15 of the top 20 banks globally, and our top 10 banking clients have work...