Job Title: Customer Support Specialist (Non-Voice)

Location: Baner, Pune

Shift: 6:30 PM IST – 5:30 AM IST (India Night Shift)

Working Days: Sunday to Wednesday

Compensation: ₹3.25 LPA

About the Role:

We are looking for a detail-oriented Customer Support Specialist (Non-Voice) to support payroll and timekeeping operations for healthcare professionals in the US. This role involves reviewing timesheets, identifying discrepancies, coordinating with internal teams, and ensuring timely processing through email and ticket-based communication.

Key Responsibilities:

Review and validate weekly timecards and timesheets. Verify work hours, overtime, leave, and other pay-related entries. Identify and resolve discrepancies before payroll processing. Track pending approvals and ensure adherence to payroll deadlines. Maintain accurate records and update internal systems. Coordinate with internal teams through emails and ticketing ...