Job Overview

We are looking for a full‑time Customer Support Specialist with a passion for technology. In this role you will work in a dynamic team at our office in Barcelona, identifying, troubleshooting, and helping to resolve customers’ issues efficiently and accurately while collaborating with peers and customer‑facing departments.

Responsibilities

• Provide product information and effective technical and administrative support through multiple channels (phone and email).
• Provide customers with a personalized experience, effectively solving their issues and inquiries while keeping customer satisfaction at the core of decisions and behavior.
• Proactively manage customer expectations.
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
• Liaise with peers and cross‑departmentally to provide complete and thoroughly researched answers for the customer...