Customer Support Specialist (Bilingual Cantonese/English)

Onsite (Pittsburgh, PA or Chesterfield, MO)  – 6 Month Contract-to-Hire

Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Cantonese and English to join our client’s online healthcare team.

Responsibilities

• Answer inbound calls and resolve patient, doctor, and insurer inquiries


• Provide accurate support for healthcare and pharmacy programs; triage when needed


• Document call information and maintain confidentiality of patient data


• Use knowledge base tools and follow company protocols


• Meet performance targets and contribute to improving patient experience


• Stay current on product updates and process changes

Requirements

• Bilingual fluency in Cantonese and English (language assessment required)

...