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We are looking for a Customer Support Specialist with healthcare or medical industry experience to manage the creation, tracking, and resolution of customer tasks within our medical records retrieval platform. This role serves as the primary point of contact between customers, healthcare providers, and the internal records team, ensuring the accurate and timely exchange of medical records and related documentation.
This is not a traditional customer support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate can quickly understand complex workflows, communicate clearly with customers and healthcare provid...