Within your role, you will:

• Assist customers with inquiries via live chat or email, in Mandarin and English


• Ensure an efficient, accurate, and high‑quality customer service experience


• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions


• Diligently manage and follow up on inquiries or complaints from current and prospective users


• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management


• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner


• Continuously seek improvements to enhance team performance, work efficien...