At Fleeto, we are committed to delivering exceptional customer experiences. We are looking for a dedicated and customer-focused Customer Support Representative to join our growing team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
Handle inbound and outbound customer communications via phone, email, and chat.
Provide accurate information and support regarding services, orders, and customer inquiries.
Resolve customer complaints and concerns efficiently, professionally, and empathetically.
Document customer interactions, feedback, and resolutions accurately within company systems.
Collaborate with internal teams to ensure timely resolution of customer issues.
Maintain a high standard of customer service and contribute to ongoing process improvements.
Uphold Fleeto's service standards and represent the company in a positive and professional manner.
Qualification...