We are currently looking for a Customer Support Representative to perform telephone duties and ensures that all information obtained are processed accurately in order to provide first call resolution to all customers such as end-users, dealers resellers, and Authorized Service Centers.
He or she willalso interact with customers who bring-in Brother machines for in-house repair. The position assesses and diagnoses the machines received to determine the scope of repair needed and endorses the machines with the Technical Support Engineer and follow-up the status of repair.
Responsibilities
Customer Service Support