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Customer Support Representative (Part-time, Cantonese Speaking)

Company

Amaris Consulting

Location

kuala lumpur, kuala lumpur

Type

Full-time

  • Respond to customer enquiries in Cantonese and English , ensuring clear and professional communication.
  • Process and validate client requests, ensuring compliance with company policies and agreed terms.
  • Maintain and update client records to ensure data accuracy and completeness.
  • Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.
  • Handle client queries related to account access, payments, and project submissions.
  • Collaborate with internal teams to ensure timely and accurate responses to client needs.
  • Provide support and guidance to internal and external stakeholders through email, chat, and calls.
  • Identify opportunities for process improvements and contribute to enhancing workflows.
  • Ensure compliance with company regulations and internal policies, fostering a transparent and accountable environment.
  • Participate in add...

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