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Customer Support Representative (Mandarin Speaker)

Company

Asia Recruit (Permanent, Contract, & Executive Recruitment)

Location

kuala lumpur, kuala lumpur

Type

Full-time

About the job Customer Support Representative (Mandarin Speaker)

Job responsibilities:

  • Handle customer inquiries via phone, email, and chat in traditional Mandarin.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions, process customer accounts, and file documents accurately.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and provide exceptional service.
  • Collaborate with team members and other departments to resolve complex issues and ensure customer satisfaction....

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