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Customer Support Representative

Company

i2c Inc

Location

Lahore, Punjab

Type

Full-time

Job Description

  • Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers.
  • Use ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on regular basis.
  • Maintain data confidentiality.
  • Share reports on daily performance.

    • We are looking for

  • Education: Minimum Education: Graduation
  • Experience: Minimum 1 year call center experience.

    • Skills

  • Excellent communication skills, both oral and written in English.
  • Strong customer orientation.
  • Good arithmetic and computing skills.<...

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