We are looking for a resilient and composed Customer Support professional to handle client inquiries, transaction monitoring, and operational tasks during regular business hours. The ideal candidate remains calm under pressure, can de‑escalate stressful situations, and works independently while collaborating effectively with the on‑site team.

Key Responsibilities

• Respond to customer inquiries via live chat, email in a timely and professional manner during assigned shifts.
• Troubleshoot and resolve issues related to deposits, withdrawals, account, and trading.
• Monitor real‑time system alerts and operational dashboards; elevate critical issues to the appropriate internal teams.
• Process routine operational tasks such as KYC verification, transaction checks, and account updates.
• Identify and flag unusual or suspicious activity (e.g., unauthorized withdrawal requests, wallet address changes) following company protocols.
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