Customer Support Representative

Dubai

13 Years

The Customer Support Representative will be the first point of contact for customers ensuring exceptional service by addressing inquiries, resolving complaints, and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem‑solving ability, and a customer‑first mindset.

• Handle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.
• Resolve product or service‑related issues promptly while maintaining professionalism and empathy.
• Record and update customer interactions, feedback, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a high level of product knowledg...