Responsibilities

• Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support.
• Responsible for answering customer inquiries with accurate information about ZOOMLION products, technologies, after-sales services, etc. Responsible for registering all kinds of customer requests/inquiries in, including but not limited to: service orders complaint processes, consultation processes and etc.
• Responsible for customer callbacks and satisfaction surveys, contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on-site, record the callback details and customer feedback in the system.
• Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proc...