As a Customer Support Representative, you are the central point of contact for our customers and ensure a high level of service throughout the entire customer journey. You combine customer communication with structured order and service coordination in a system-driven environment. In this role, you act as a key interface between customers and internal teams such as Sales, Service, and Operations.

Type:Full-time

What You Will Do

Act as the first point of contact for customers via phone, email, and digital channels, handling inbound service and order inquiries

Own and coordinate the order management process (Sales & Service) from quotation through to invoicing

Handle returns, warranty cases, pricing requests, and order status updates

Coordinate service activities with field service technicians and ensure clear communication with customers

Maintain and update customer, order, and service data in CRM (Salesforce) and E...