Team Overview

This team supports a portfolio of critical telecom products across the U.S. and Canada, including caller ID, trusted call solutions, and local number portability (LNP) platforms. Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly experienced and stable team, this role offers the opportunity to work on specialized, high-impact telecom solutions.

This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating with customers and internal teams.