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Customer Support Officer (Fintech / Financial Services) - Dayshift / Onsite

Company

Twoconnect

Location

Ortigas Center, Metro Manila

Type

Full time

  • Serve as the first point of contact for customers across phone, email, and ticket-based support channels.
  • Handle a high volume of inbound customer enquiries while maintaining a professional, customer-focused approach.
  • Respond to customer enquiries relating to account information, product enquiries, warranty requests, contract queries, payments, billing matters, and general account support.
  • Deliver accurate, timely, and consistent responses in accordance with company policies, procedures, and service standards.
  • Resolve Tier 1 customer enquiries using established frameworks, knowledge bases, and internal processes.
  • Escalate complex or unresolved issues to the appropriate internal team while ensuring a smooth customer experience.
  • Maintain a strong focus on first-contact resolution and customer satisfaction.
  • Manage customer communications and support activities through Zendesk and other internal systems.
  • Update and mai...

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