Working directly with ClearScore users to help them with escalated queries (e.g. fraud, bugs, disputes)Become a subject matter expert in a specific area and really understand who our ClearScore users are and what they needUsing data and relationships with internal and external stakeholders, take initiative to come up with solutions that will proactively offer customers the information and help they are seekingOwning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer Skills we'd love you to have
Customer obsessedPassionate about helping people and resolving queriesStrong experience in customer service or customer support rolesExperience in managing strategic relationships is a plusProven ability to deliver tasks and small projects to specific deadlinesExcellent command of English languageStrong writing skills...