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Customer Support (Italian-Speaking) - Remote

Company

Confidential

Location

Thessaloniki, Thessaloniki

Type

Full-time

Recruitment Process: Easy online recruitment process (phone call and video interview)

ON-SITE in Athens or REMOTE work system (depending on the project)

No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things!

About the project:

You will join a customer support team, helping Italian-speaking customers on behalf of a well-known international brand. Your role will include providing professional support via phone, email or chat, ensuring a smooth and positive customer experience.

Your Responsibilities:

  • Provide friendly and efficient customer support in Italian
  • Assist customers with questions about products, services, accounts or orders
  • Enter all customer contacts into the system
  • Manage requests via email and ticketing
  • Escalate issues that require further investigation or are beyond your scope of responsibility
  • W...

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