Join our dynamic customer service team in Davao City. As part of our full-time team, you will be providing exceptional support to our Telco clients, delivering an outstanding experience to their customers. This is an exciting opportunity to build your career in the fast-paced world of customer service and telecommunications.



What you'll be doing

Handle inbound customer calls and inquiries with professionalism and empathy

Promptly address and resolve customer issues and complaints

Provide up-to-date product and service information to customers

Accurately document customer interactions and follow internal processes

Collaborate with team members to share best practices and improve processes

Continuously seek opportunities to enhance the customer experience



What we're looking for

Previous experience in a call centre or customer service environment, preferably in the telecommunications industry

Strong comm...