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Customer Support Executive

Company

CONNECTING 2 WORK

Location

Thiruvananthapuram, Kerala

Type

Full Time

Job Description

Roles and Responsibilities

  • Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded.

  • Any matter which may affect the interests of organization should be brought to the attention of the Management.

  • Collect and communicate customer feedback obtained from walk in customers in a timely and efficient manner

  • Maintaining good relationship with customers

  • Record all customer complaints / issues received and resolved by the front desk

  • Maintain and update the database with information on the nature of queries and status of resolution

  • Coordinate and follow-up with other internal departments

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration

  • Prepare MIS and reports on daily basis

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