We are looking for Customer Support Executive to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

• Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner.
• Provide information about products, services, pricing, and company policies.
• Address and resolve customer complaints, concerns, and issues effectively and efficiently.
• Investigate and analyse problems to identify root causes and implement solutions.

• Understand the function and guide of using the FNG system.
• Submit servicing requests for customers.
• Assign tasks to technicians.
• Liaise with FNG (servicing booking system) & Nautilus (phone support).
• Arrange servicing appointm...