JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture 'best-fit candidates' that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

. Handle customer's queries, service requests and sales enquiries.

. Manage customer issues and ensuring timely resolution.

. Manage customer requests and enquiries through various media.

. Obtain and maintain records of contacts, accounts and orders.

. Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

. Prepares Sales Quotations and Delivery Orders.

. Perform any others ad-hoc duties & responsibilities ...