Job description

Customer interactions: Manage customer inquiries via phone, email, chat, or social media.
Problem-solving: Resolve customer complaints and troubleshoot issues.
Product and service information: Provide accurate information about products and services.
Customer records: Record and manage customer accounts using CRM systems.
Team management: Hire, direct, and monitor a team of customer service representatives.
Customer satisfaction: Ensure customers are satisfied with the products or services delivered.