Customer Support Executive - VoiceLeading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.Key Responsibilities:- Handle inbound customer calls in a professional manner- Retail Voice Support- Assist employees of clients through calls.- Provide help regarding employee queries.- Address customer queries, complaints, and requests efficiently- Escalate complex issues to the appropriate department- Maintain records of customer interactions in the systemBasic Requirements:- Minimum 1 year experience in BPO/Call Centre/Customer Support- Educational qualification – Plus two and above- Excellent Communication skill- Speaking (CEFR-B2)- Able to quickly understand issues and requests employees.- Immediate joiner- Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night sh...