Job Type : Full-time

Experience : 1 - 2.5 yrs

Responsibilitie

Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT.

Assisting customers while they shop online; guiding them on the best design products for their

homes.

Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.

Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints

Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification

Make reminder calls to clients, send follow-up emails, and schedule appointments

Feedback calls to customers

Perform other duties as assigned

Key Requirements

Great written and verbal communication ...